Customer Return Specialist

Department: Warehouse Staff

Employment Type: Seasonal - Full Time

Location: HQ

Compensation: $18.00 - $20.00 / hour

Description

Dedicated to delivering exceptional service to every client, the Customer Return Specialist is a vital link in the post-purchase journey, overseeing the complexities of the return cycle.

In this role, you will primarily facilitate the comprehensive return process, balancing client satisfaction with precise inventory control. Your core duties involve auditing returned goods, administering refunds, replenishing stock, and addressing customer concerns according to corporate guidelines. Additionally, you will contribute to optimizing return procedures as well as help train and mentor new Return hires. This position is ideal for a proactive professional with meticulous attention to detail who excels in collaborative, results-oriented settings.

What You Will Do

Client Relations: Engage with customers regarding policies, address grievances, and manage refunds or exchanges with speed and accuracy.
Quality Assurance: Evaluate returned items for wear or damage to decide if they should be put back in stock, fixed, or scrapped.
Stock Oversight: Keep inventory databases current by recording returns and ensuring items are ready for resale.
Administrative Workflow: Process and monitor returns while keeping thorough records for audits. Develop and update standard operating procedures to ensure efficient, step-by-step tasks.

What You Will Bring to the Table

Accuracy: Essential for evaluating merchandise and processing financial records correctly.
Interpersonal Skills: Strong written and oral communication to coordinate with customers and internal teams.
Analytical Thinking: Capability to manage complex cases and identify optimal outcomes.
Digital Literacy: Proficiency with inventory tools, POS systems, and Google Workspace.
Physical Capability: Handle active warehouse operations in a high-speed environment.
Minimum of 1 year of retail customer service experience.
Full availability required during peak seasons, including weekends.
English/Spanish bilingual proficiency is considered an asset.

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